“Nathan & Deanne are the best! Prompt, professional & friendly service. Nothing was too much trouble. We are very grateful for all their help & advice. Thanks!”
J & K Damonse, Hilton WA
“I am very happy with the attention you paid to me in explaining to me in plain English the set up. I also am happy with the way you and your staff made the process simple and easy to do.”
T Smart, Wanneroo WA
“I thought the service was great. It was very informative. You walked me through the process and finalised everything very quickly. I don’t think there is anything further you could have done. I will certainly recommend you to others.”
J Want, Churchlands WA
“Once again Nathan, thank you. We also keep plugging your name and brilliance to our friends and co-workers, but we need some more business cards as we have given them all away.”
R & K Williams, Yanchep WA
“Thanks heaps for your prompt attention you and Nathan have been wonderful, the service has been excellent.”
E & J Harrison, Halls Head WA
“Very professional & helpful service. I felt I received personal service.”
S Fraser, Alfred Cove WA
“Nathan made things really simple. As someone new to the home buying game, it was important to feel trust. My Mortgage Man made me feel he had my interests at heart right from the start and he evidenced this in his words and actions throughout the process. It was great to know he was only a direct phone call away for any queries and concerns I had and this continues to be the case now I have purchased the property (no ‘seal the deal and run!)”
S Layhe, Mount Hawthorn WA
“Thanks for the chance to reorganise my money situation. I’m very pleased with the set up. I’ve never budgeted before and a forced plan is the best thing for myself. I’m really impressed with the response to all questions & enquires and how friendly and helpful you all have been.”
M Pollock, Ballajura WA
“I have received the donation from Nathan and wanted to say a very big thank you to you both. The money has been allocated to my project and will be used for running a lifeskills course with some of the young people who are struggling in a few areas and have little family support. Workshops will include cooking and budgeting (which I’m sure you’ll both appreciate?) as well as some health related education workshops and rec activities.
Also as we have told a lot of people about how great you are, would you mind sending us through a few business cards. Thanks again for your help.”
N Toussaint & D Wright, Bayswater WA
How to make a complaint
At Simplify Your Mortgage we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.
Contact points for a complaint:
Complaints Officer
Nathan Daniell
Managing Director
Phone: 1300 856 890
Deputy Complaints Officer
Deanne Farrell
Client Relationship Manager
Phone: 1300 856 890
The Complaints Officers are senior personnel in our organisation and have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.
The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.
You can also contact us at:
Post: PO Box 581, Wembley WA 6913
Phone: 1300 856 890
Fax: (08) 9443 1595
Email: support@sym.net.au
Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service on:
Freecall: 1800 138 422
Phone: 02 9273 8400
Fax: 02 9267 3125
Email: info@creditombudsman.com.au